When Amazon asks for proof, we carry the case.
We monitor account health, listing status and messages from Amazon for brands and manufacturers in Seller Central and Vendor Central. We find the affected ASINs, coordinate the documents and carry the case through with Amazon.
A block costs revenue before anyone notices it.
We spot it earlier and carry the case until Amazon decides.
A listing is suppressed, and the notice sits unread in the inbox.
Amazon asks for certificates and test reports, and nobody knows in what form.
A new requirement hits dozens of ASINs, but only a few stand out.
Account health drops, and the reason appears in no report.
What we do for compliance and account health.
Account health monitoring
Always in view
- Account health and policy notices across all marketplaces
- Finding blocked and suppressed listings
- Evaluating compliance notifications from Amazon
- Recording the affected ASINs and SKUs
Proofs and documents
Collected and checked
- Requesting certificates and checking that they match Amazon's requirement
- Coordinating declarations of conformity
- Assembling test reports and product safety documents
- Uploading documents to the right item
Cases with Amazon
From the first notice to the decision
- Handling product compliance requests
- Running restricted product cases
- Following up open cases and escalating when nothing moves
- Bringing items back on sale once Amazon releases them
Catalog and prevention
Before it becomes a block
- Maintaining compliance-relevant product attributes
- Checking mandatory data per category
- Catalog and compliance checks before a launch
- Checking changes in Amazon's requirements against your range
Products that are allowed to stay on Amazon.
Missing proofs and registrations stop listings from one day to the next. We keep the mandatory data for your range current.
LUCID
German packaging register
Amazon asks for the LUCID registration number for packaging. We enter it in the account, check the data and clear open cases before listings get blocked.
GPSR
Product safety in the EU
Manufacturer, EU responsible person, contact data and safety notices belong on every listing. We maintain them for the whole range.
Safety documents
Test reports, certificates, conformity
We request the proofs and prepare them the way Amazon requires. They are uploaded to the right item.
Blocked items, from case to release.
Every day with a blocked item is a day without sales. We take the case from the first notice to the release.
Block spotted
Blocked items
We spot the block and find out which requirement stops the item.
Cause fixed
Listing and proofs
Missing data and documents are added, the listing is adjusted.
Case opened
Case management
We submit the proofs to Amazon support, keep deadlines and escalate when no answer comes.
Item released
Back on sale
Once Amazon releases it, the item goes back on sale. You hear the outcome from us.
Where our work ends.
We are not a testing lab, a certification body, a public authority or a legal advisor. Our focus is operational compliance management on the Amazon marketplace: we identify Amazon's requirements, coordinate the required proofs and handle the cases with Amazon. Test reports and certificates are issued by accredited bodies, and legal questions are for your legal counsel.
Fewer interruptions, faster answers.
- Lower risk of unplanned sales interruptions
- Amazon's requirements handled faster
- Documents coordinated in one place
- Better account health
- Compliance risks spotted earlier
- Fewer recurring catalog problems
Experience from the day-to-day.
Over 1,000 products
optimized on Amazon, from the main image to the campaign structure.
60+ brands served
on at least five marketplaces.
Seller Central and Vendor Central
We work in both models and know the case paths on both sides.
HaA, account block in week 10
In week 10 the account was blocked. Two weeks later the block was resolved.
Hi, I am Clemens.
Founder. You will be talking to me.
Is a block or a request for proof open at your end?
- 30 minutes for us to understand where you stand and for you to get to know us
- If it fits, a second call follows, and we prepare your numbers for it