3 articles
Returns, complaints and the day-to-day operations around selling.
When a customer reports a parcel stolen or never delivered: who is liable under FBA and FBM, how to react and how to protect yourself from fraud.
Wrong items lead to returns, bad reviews and cost. Why it happens, how to solve the individual case and how to prevent mix-ups for good.
Gift returns run differently from normal returns. How the gift return process works, what it means for sellers and how to handle it.